FAQ'S

• How can I place an order on Sleepoak
  • 1. Visit Sleepoak.com.
    2. Create an account.
    3. Choose a mattress from our selection.
    4. Select the size.
    5. Enter your pin code to check delivery availability.
    6. Add to cart.
    7. Make the payment.
• What is the product quality of Sleepoak mattresses?
  • Sleepoak mattresses use premium HYPERFLEX FOAM, advanced technology, and expert design. They are rigorously tested for long-lasting performance and comfort.
• How long will the mattress take to regain its shape?
  • Open the vacuum-packed mattress within 24 hours of delivery. 90% of the mattress regains its shape in 15–20 minutes, but full expansion may take 12–24 hours.

• What is HyperFlex Foam?
  • HyperFlex Foam is an advanced foam technology that adapts to your body’s contours, providing spinal alignment and pressure relief for restful sleep.
• What is the mattress cover made of?
  • The cover is made from sustainable bamboo, which is soft, smooth, and hypoallergenic, making it suitable for sensitive skin.
• Does the mattress come in custom sizes?
  • Yes, Sleepoak offers custom-sized mattresses. Contact customer service with your required dimensions for details and pricing.

• What is the starting price of Sleepoak mattresses?
  • The starting price varies by size and type. Visit our website or contact the team for details.
• Do prices vary by size?
  • Yes, prices depend on the mattress size (single, double, queen, king) and model.
• Are there seasonal discounts or offers?
  • Sleepoak often provides festive discounts or promotions. Check our website or social media for updates.
• Does the price include delivery?
  • Delivery is usually included, but it may vary by location. Confirm with customer service.
• Are there financing options for purchasing mattresses?
  • Yes, easy financing or EMI options are available. Contact us for more details.

• How long does the warranty last?
  • The warranty lasts 10 years from the date of purchase.
• What is covered under the warranty?
  • The warranty covers defects in workmanship and materials, such as sagging beyond a certain depth, faulty zippers, or manufacturing defects.
• What is not covered by the warranty?
  • It doesn’t cover damage from misuse, stains, spills, improper handling, or normal wear and tear.
• How do I make a warranty claim?
  • Contact customer service with proof of purchase to initiate the process. We’ll guide you on repair or replacement options.
• Can I claim the warranty if the mattress has a slight depression?
  • Warranty does not cover depressions of less than 15 mm (for 125 mm thick mattresses) or 37 mm (for mattresses above 125 mm thickness).
• What happens if the mattress gets damaged during delivery?
  • Contact us immediately for a replacement or return.
• What are the warranty settlement values?
  • Settlement value = (Purchase Price × Number of Years Used) ÷ 10. Example: If purchased for ₹12,000 and used for 3 years, settlement value = ₹12,000 × 3 ÷ 10 = ₹3,600. Pay the difference to replace the mattress.

1. What is Sleep Oak’s return policy?

If you have the right to withdraw from a contract of sale, you can return Standard Products as per our “Voluntary Return Guarantee” outlined in our terms and conditions.

2. Who is eligible for the warranty?

• The warranty applies only to the original purchaser.
• It is valid only for the duration of ownership by the original buyer.
• A copy of the original purchase receipt is required as proof.
• The warranty is not transferable.

3. What does the warranty cover?

The limited warranty covers the following mattress defects:

• Indentations greater than 1 inch.
• Physical flaws causing the foam to split, crumble, or crack.

4. How do I file a warranty claim?

• Email  warranty@sleepoak.com with:
  
  • A clear description of the issue.
  • Associated pictures.
  • A copy of your original invoice.
• Once verified, Sleep Oak will either repair the mattress or offer a credit voucher toward a replacement.

5. Who covers the transportation cost for warranty claims?

• If you are in a Sleep Oak service city, we cover all transportation costs.
• If you have moved to a city without Sleep Oak service, you must pay for shipping the mattress to us, but we will cover the return shipping if needed.

6. How is the warranty credit calculated?

• For a 5-year warranty:
  
  • The mattress depreciates 20% per year (0% in the first year).
  • Example: A ₹10,000 mattress in the 14th month would receive an ₹8,000 credit voucher.
• For a 10-year warranty:
  
  • The mattress depreciates 10% per year (0% in the first year).

7. How can I use the credit voucher?

• Credit vouchers are only redeemable for Sleep Oak mattresses on our website.
• They cannot be exchanged for cash or used for accessories.

8. Can I return Personalized Products?

No, personalized products are non-returnable under the Voluntary Returns Guarantee, unless they have a manufacturing defect.

9. Where can I get more details or assistance?

• Warranty Queries: warranty@sleepoak.com
• General Support: info.sleepoak@gmail.com
• Phone: +91 888 555 9441

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