FAQ'S

• How can I place an order on Sleepoak
  • 1. Visit Sleepoak.com.
    2. Create an account.
    3. Choose a mattress from our selection.
    4. Select the size.
    5. Enter your pin code to check delivery availability.
    6. Add to cart.
    7. Make the payment.
• What is the product quality of Sleepoak mattresses?
  • Sleepoak mattresses use premium HYPERFLEX FOAM, advanced technology, and expert design. They are rigorously tested for long-lasting performance and comfort.
• How long will the mattress take to regain its shape?
  • Open the vacuum-packed mattress within 24 hours of delivery. 90% of the mattress regains its shape in 15–20 minutes, but full expansion may take 12–24 hours.

• What is HyperFlex Foam?
  • HyperFlex Foam is an advanced foam technology that adapts to your body’s contours, providing spinal alignment and pressure relief for restful sleep.
• What is the mattress cover made of?
  • The cover is made from sustainable bamboo, which is soft, smooth, and hypoallergenic, making it suitable for sensitive skin.
• Does the mattress come in custom sizes?
  • Yes, Sleepoak offers custom-sized mattresses. Contact customer service with your required dimensions for details and pricing.

• What is the starting price of Sleepoak mattresses?
  • The starting price varies by size and type. Visit our website or contact the team for details.
• Do prices vary by size?
  • Yes, prices depend on the mattress size (single, double, queen, king) and model.
• Are there seasonal discounts or offers?
  • Sleepoak often provides festive discounts or promotions. Check our website or social media for updates.
• Does the price include delivery?
  • Delivery is usually included, but it may vary by location. Confirm with customer service.
• Are there financing options for purchasing mattresses?
  • Yes, easy financing or EMI options are available. Contact us for more details.

• How long does the warranty last?
  • The warranty lasts 10 years from the date of purchase.
• What is covered under the warranty?
  • The warranty covers defects in workmanship and materials, such as sagging beyond a certain depth, faulty zippers, or manufacturing defects.
• What is not covered by the warranty?
  
  • It doesn’t cover damage from misuse, stains, spills, improper handling, or normal wear and tear.
• How do I make a warranty claim?
  • Contact customer service with proof of purchase to initiate the process. We’ll guide you on repair or replacement options.
• Can I claim the warranty if the mattress has a slight depression?
  • Warranty does not cover depressions of less than 15 mm (for 125 mm thick mattresses) or 37 mm (for mattresses above 125 mm thickness).
• What happens if the mattress gets damaged during delivery?
  • Contact us immediately for a replacement or return.
• What are the warranty settlement values?
  • Settlement value = (Purchase Price × Number of Years Used) ÷ 10. Example: If purchased for ₹12,000 and used for 3 years, settlement value = ₹12,000 × 3 ÷ 10 = ₹3,600. Pay the difference to replace the mattress.

Sleepoak is an exclusive online product and was born out of our rich experience in retails space. We exist in retail space by the name of Dreamwell mattress.

Yes, you can order an custom size mattress. Please get in touch using chat boot or email for us to guide your further.

Step 1: Start by measuring the breadth

To measure your bed, first, remove all the bedding and accessories. You will need a retractable measuring tape, a notebook, and a pen.
Begin by placing one end of the tape on the left corner of the bed and locking it. Now pull the tape until you are at the right corner. Note down the measurement. This is the width of your bed.

Step 2: Measure the length

For the length, start by placing the tape at the middle top of your bed, and locking it. Now extend the tape until you are at the bottom of the bed. This is the length of your bed.
Ensure that the measurements are of the bed cavity and not end-to-end so that your mattress will fit snugly on your bed.
With the length and the width measurements, you now know how to measure bed size and can easily choose the right bed for your space.